FAQ
Ordering
How can I check my order status?
If you created an account on our site you will be able to see your order history and order information.
If you checked out as a guest then you can check your emails for an order confirmation email.
How long will it take to get my order?
It depends on where you are. Orders with Standard Shipping can take up to 1-3 days to be fulfilled and then up to 3 additional business days to arrive. Any concerns please contact us and we'll get back to you as soon as possible.
Why didn't all of my items ship in one package?
We strive to ship all items in a single package, however, in limited instances some items may ship from another location. If so, you will receive an email confirmation and tracking information for each packaged shipped. There are no additional fees for a split ship order.
What if my product arrived damaged?
We apologize for the inconvenience! We are committed to packaging shipments in the best possible way to fully protect the continents, however, in a very small amount of instances items can be damaged while in transit. In such cases, please email our customer support team and provide a photo of the damaged goods and we will be happy to make it right.
Where can I buy Pabst Blue Ribbon beer?
You can buy our beer at one of our many retail partners we distribute to. Please see our Beer Locator here where you can find the location nearest you.
How do I contact you?
You can reach out to us by email at shop@pabst.com and we will be happy to assist with all questions regarding your online shopping experience. If you have a question for PBR that is not about your online shopping experience please visit this page.
We are happy to assist you during our business hours of M-F 9am-5pm PST. Weekend inquiries will be answered in the order of receipt on Monday.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How will I know if my order shipped?
When your order ships from our fulfillment center you will receive a shipping notification email that will include your tracking number inside.
If you created an account then you can log in to your account and look at your recent orders for your tracking information.
What is your return & exchange policy?
Items in new, unused, and unwashed condition are eligible for exchange or refund up to 30 days from the date of purchase.